Charlie’s Online Cree-Ations uses print-on-demand production. Each product is made specifically for the customer after an order is placed.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Please include:
• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
After reviewing the claim, we may provide a replacement or refund. Customers are not normally required to return damaged or defective products unless specifically requested.
Made-to-Order Products
Because our products are made to order, we cannot accept returns or exchanges for:
• Ordering the wrong size or colour
• Changes of mind
• Buyer’s remorse
• Minor variations that are normal in print-on-demand production
Please review the product description, colour selection, and size guide carefully before placing your order.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. Additional charges may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was entered during checkout.
Refunds
Approved refunds will be returned to the original payment method. Processing time may vary depending on the customer’s bank or card provider.
Contact Us
To report an order problem or request assistance, please use the Contact Us page on our website. Include your order number and supporting photographs so we can respond as quickly as possible.
This policy does not limit any rights customers may have under applicable Canadian consumer-protection laws.